Contact RL Spa

Contact RL Spa — What to expect

Contact RL Spa for friendly, expert help. We aim to reply quickly during business hours and we prioritise urgent issues such as no-heat faults, major leaks and electrical problems. For routine servicing, we’ll confirm dates that work for you and explain exactly what’s included before we arrive.

If you’re considering commercial spa hire, tell us about your location, dates and guest numbers. We manage delivery, setup, HSG282 compliance and on-site maintenance nationwide, so your team can focus on the event. For hot tub servicing and repairs, include your spa model, a brief description of the issue and photos if possible. This helps us arrive prepared with the right parts.

We cover Sutton Coldfield and the wider West Midlands for servicing and repairs, and we provide nationwide commercial spa hire across the UK. If you need advice on water care, filters, or energy efficiency, add your questions to the message and we’ll include simple, step-by-step guidance in our reply. When you Contact RL Spa, you’ll get transparent pricing and clear next steps with zero pressure.

Helpful info before you book

When you Contact RL Spa, it helps if you include your spa make/model, a description of the issue, and any photos or short videos. For urgent problems (no-heat, leaks, electrical faults) we triage for the earliest slot. For routine servicing we confirm what’s included, arrival window, and any access notes so the visit is quick and tidy. If you’re enquiring about nationwide commercial spa hire, tell us your dates, venue, expected guests and any compliance requirements.

Pricing is transparent and agreed up front. We carry common parts to minimise second visits, and any replaced parts come with a warranty. After each job we leave the water balanced and provide simple aftercare tips so you can keep things running smoothly. If you want to read more first, see our pages on Spa Servicing, Repairs and Commercial Spa Hire.

Quick troubleshooting before you call

If your spa has suddenly stopped heating, is showing an error, or you’ve spotted a leak, these quick checks can help you decide what to do next. If anything seems unsafe, switch off the isolation switch and Contact RL Spa.

• Power & RCD: Check the consumer unit/isolator and reset the RCD if it has tripped. If it trips again, stop and call us.
• Water level: Low water can cause flow errors and poor jet performance. Top up to the recommended level.
• Filters: Rinse or swap a clogged filter. Dirty filters restrict flow and can trigger heater/flow faults.
• Jets & valves: Ensure jets are open and air controls set correctly; closed jets can reduce circulation.
• Error codes: Note the exact code/message shown on the panel (a quick photo helps).
• Leaks: Try to see where it’s dripping from. Turn power off if water is near electrical components.
• Photos/videos: Share short clips when you enquire—this often lets us diagnose faster and bring the right parts.

Don’t worry if you’re not sure what you’re seeing—send us what you can and we’ll talk you through the next steps.

How our booking process works

1. Enquiry: Tell us about your spa model, location and the issue or service you need. For hire, include dates, venue and guest numbers.
2. Clear quote & date: We confirm availability, pricing and what’s included—no surprises. Priority is given to no-heat, leaks and electrical faults.
3. Visit & aftercare: We complete the work, balance the water and leave simple aftercare tips. If parts are fitted, we note them on your job sheet.

We aim to keep everything straightforward and transparent so you always know what will happen on the day.

Brands and models we work with

We service and repair most popular hot tub brands and portable spas, including Jacuzzi®, HotSpring®, Sundance®, Caldera®, Arctic Spas®, Marquis®, Master Spas®, Canadian Spa, RotoSpa, Lay-Z-Spa, Bestway and Intex. If yours isn’t listed, Contact RL Spa—we can usually help or advise.

Nationwide commercial spa hire — what’s included

• Delivery & setup: Efficient placement and fill, with guidance on power and water access.
• Compliance: HSG282-aware processes, water quality management and documentation on request.
• On-site support: Training for your team and responsive call-outs if something isn’t right.
• End-of-hire: Drain, clean and remove—leaving the site tidy and safe.

Typical clients include hotels, events and private venues across the UK. Share your dates and venue details and we’ll advise the best setup.

Energy-saving and care tips

Running costs can be reduced with good insulation, a quality cover, sensible temperature scheduling and clean filters. If you’re exploring upgrades such as heat pumps or cover lifters, ask us for impartial advice on what fits your model and usage. We can also provide simple water-care routines to keep water crystal clear between services.